Refund policy
Return and refund policy
Every piece in our shop is made to order. Your blanket, mug, or candle does not exist until you order it, and then it is made just for you. Because of that, we do not offer returns or exchanges, and we cannot refund a change of mind.
What we can promise: if something goes wrong with your order, we will make it right.
Damaged, defective, or wrong items
If your order arrives damaged, has a flaw, or is not what you ordered, we will replace it free.
- Email  within 7 days of delivery.
- Include your order number and a photo of the issue.
- We will send a replacement at no cost. You do not need to ship anything back.
Lost packages
If your tracking has stalled or your order never arrives, email us. We will track it down or send a replacement.
Before you order
Please check sizes, colors, and your shipping address carefully at checkout. Each item is made for your order alone, so we cannot accept returns for a size or color change, and we cannot replace orders shipped to an address entered incorrectly.
Questions
Email . We are glad to help before you order, too.